Privacy Policy

2. Information We Collect

We collect information about you in a variety of ways:

a. Information You Provide to Us

• Personal Information: When you register on our site, book tickets, sign up for newsletters, or participate in any activities, we may collect personal information such as your name, email address, phone number, postal address, payment details, and other information you provide.
• Feedback and Correspondence: We collect information you provide when you contact us for support, provide feedback, or interact with us on social media or other platforms.

b. Information Collected Automatically

• Usage Information: We collect information about your interactions with our website, such as the pages you visit, the links you click, and other actions you take.
• Device Information: We collect information about the device you use to access our website, including IP address, browser type, operating system, and other technical information.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activities. You can learn more about how we use cookies in our [Cookie Policy].

c. Information from Third Parties

• Social Media and Third-Party Accounts: If you link your social media accounts or use third-party logins to access our services, we may collect information from those platforms in accordance with their privacy policies.
• Partners and Service Providers: We may receive information from our partners and service providers who assist us in providing our services or running our events.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Improve Our Services: We use your information to facilitate ticket purchases, manage events, provide customer support, and improve our offerings.
• To Communicate with You: We use your contact information to send you updates, newsletters, promotional materials, and other communications.
• To Enhance User Experience: We use information about your interactions and device to personalize your experience and optimize our website and services.
• To Ensure Security: We use your information to protect our services and users, prevent fraud, and ensure security.
• To Comply with Legal Obligations: We use your information to comply with applicable laws, regulations, and legal processes.

4. Photos and Videos During Events

Photographers and Videographers: During events at The Arena, we may have professional photographers and videographers capturing photos and videos for marketing and promotional purposes.

Use of Media: By attending our events, you acknowledge and agree that The Arena may use your image, likeness, or voice captured in photos and videos for marketing, advertising, and promotional activities across various media platforms, including but not limited to our website, social media, and promotional materials.

Opt-Out Option: If you do not wish to be photographed or filmed, please inform the event staff upon arrival or contact us at [Your Contact Information] before the event. We will make reasonable efforts to accommodate your request, but please note that avoiding all media coverage in a public event setting may not be entirely possible.

5. Sharing Your Information

* We take your privacy seriously and are committed to protecting your personal information. We do not sell or share your personal information with third parties for their own marketing purposes.

We may share your information only in the following limited circumstances:

• With Your Consent: We will share your information when you have explicitly provided your consent for us to do so.
• With Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processors, marketing partners, and IT service providers. These service providers are bound by confidentiality agreements and are only permitted to use your information to assist us in providing our services.
• For Legal Reasons: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of The Arena, our users, or others.

We ensure that any third parties with whom we share your information are obligated to keep your details secure and use them only for the purposes specified in this policy.

6. Security of Your Information

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the use of your data. You can contact us at [ support@thearenaiq.com ] to exercise your rights.

8. Children’s Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

9. International Data Transfers

If you are accessing our services from outside Iraq, please be aware that your information may be transferred to, stored, and processed in Iraq or other countries where our servers are located. By using our services, you consent to such transfers.

10. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date. Your continued use of our services after the changes take effect constitutes your acceptance of the new terms.

12. Acceptance of Terms and Conditions

Ticket Purchases: By purchasing tickets online, offline, or at the door, you agree to be bound by our Terms and Conditions, including this Privacy Policy. This agreement applies regardless of the method of ticket purchase.

13. Support Data

If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the IQ “Privacy Shield”.

14. Comments

When you leave comments on the website/Social media accounts we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

15. Contact Form

Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Zoho Privacy Policy.

These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

16. Google Analytics

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

17. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Arena
Email: support@thearenaiq.com
Address: Erbil, Iraq